Thank you for shopping with us at Nutmegxtra.
We sell digital products and downloadable artwork. Please read our return and refund policy carefully before making a purchase.
Digital Products
All products sold on this website are digital downloads. No physical items will be shipped.
Because digital products are delivered instantly after purchase, we generally do not offer returns, exchanges, or refunds once an order has been completed and the files have been downloaded.
Refund Eligibility
Refunds may only be considered under the following circumstances:
- You purchased the same product more than once accidentally.
- The file is corrupted or cannot be downloaded.
- You did not receive your download due to a technical issue.
- The product delivered is significantly different from the product description.
If you experience any of the issues above, please contact us within 7 days of your purchase.
Non-Refundable Situations
We do not offer refunds for:
- Change of mind
- Accidental purchases
- Lack of software knowledge
- Incompatibility with your device or software (unless stated incorrectly in the product description)
- Failure to read the product details before purchasing
Contact Us
If you need assistance with your order, please contact us through our website contact form or email us at:
contact@nutmegxtra.com
Please include:
- Your order number
- The email used for purchase
- A description of the issue
We aim to respond within 24–72 business hours.
Unauthorized Distribution
All artwork, files, and digital products sold by Nutmegxtra Studio are protected by copyright laws.
You may not:
- Resell
- Redistribute
- Share
- Modify for resale
- Claim the artwork as your own
without written permission from Nutmegxtra Studio.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time without prior notice.
